These key metrics help SaaS startups identify and develop a scalable model during their Optimization and Expansion phases.
We discuss shifts in software consumption, industry segments that are ripe for automation, remote work trends, and more.
Even if your home state does not collect sales tax on SaaS software, the state where your subscriber lives just might.
Customer Success costs are a drag on a startup’s Gross Margins, but much less of a drag than losing customers.
Wondering how your SaaS startup compares to others? Find out with our Financial Benchmarks for SaaS Startups table.
To understand a SaaS startup’s churn rate, you need to calculate churn as a percentage of customers up for renewal, not total customers.